Job Description
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: Gusto's customers are at the heart of everything we build — and this role makes sure their voice is impossible to ignore. As Senior Manager, Voice of Customer on the CX Quality & Insights team, you'll own the strategy and storytelling that keeps the entire organization anchored to the customer experience. You'll lead a small, high-impact team of analysts, drive NPS ownership, and bring customer insights to life for executives and cross-functional partners in ways that move the business forward. If you're energized by turning data into narrative and narrative into action, this is your role. About the Team: The CX Quality & Insights team is Gusto's connective tissue between customer experience and company strategy. We measure what matters across the customer journey, s
