Job Description
The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established ~2 years ago and continues to grow and scale within APAC. Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. We are looking to speak to candidates who are based in Kuala Lumpur, Malaysia and available to work in a hybrid working model. This would be the first Relationship Account Management team hire in Malaysia and is NOT a remote role. Our ideal candidate will have 5+ years of work experience, of which at least 3+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility Mandarin/Bahasa Language Proficiency is strongly preferred A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention The ability to execute on activity and pipeline expectations and published standards of excellence Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role Demonstrated ability to articulate t
