Job Description
The National Account Manager is the key contact for a key national account and maintaining strong customer satisfaction and retention of key collision shop customers with multiple locations across the United States. The role will manage a team of Performance Managers ensuring that Axalta , our distributor partners, and our customers are delivering on all elements of the business agreement. This is a remote based role in the United States, preferably in the Southeast (Atlanta, GA) and requires the ability to travel >50%. Key Responsibilities: Acts as a primary point of contact for identified customers and builds strong, collaborative relationships. Understands the key elements of the business agreement with the account. Manages Service Level Agreement (SLA) to ensure that all parties deliver on expectations. Collaborates jointly to create a consistent strategic plan that focused on optimizing material gross profit or reducing the liquid cost per hour and includes coordination with vendors and manufacturers who also service the account. Assesses customer needs to refine the evolving company-wide strategic plan. Provide in-depth consultative support relative to top-line sales, estimatics, company-wide standard operating procedures (SOP’s), technician training, OEM Certifications, and their internal leadership development to be a part of the customer’s long-term success. Sets key performance indicator (KPI) goals and measures Axalta ’s performance and location KPIs against our promised deliverables. Ensures that data is tracked monthly, performance is analyzed and results are communicated effectively. Coordinates meetings to review the strategic account plan, goals and the milestones. Facilitates process improvement roundtables with key staff. Leads paint conversion efforts and solicits distribution resources to support. Following conversions, lead the process to ensure that locations are fully optimized with the value-added resources that Axalta provides. Maintains an
