Customer Fulfillment & Channel Operations Manager

Summary The Customer Fulfillment and Channel Operations Manager is responsible for end-to-end execution of product flow across key customers, distribution partners, and strategic channels, ensuring alignment to supply plans, optimal inventory positioning, and high service levels.

This role serves as the central point of coordination between internal supply chain, commercial, and external channel partners—driving allocation strategy, inventory performance, and operational issue resolution.

The ideal candidate brings strong analytical capability, deep supply chain expertise, and proven experience managing external partners, with a track record of driving operational rigor, accountability, and continuous improvement.

Job Description

Key Responsibilities Customer Allocation & Supply Planning Develop and manage customer-level allocation strategies across customers, distributors, and channel partners to optimize product availability and equitable distribution Monitor execution against allocation plans; identify deviations and implement corrective actions Partner with Demand Planning, Commercial, and Finance teams to continuously refine allocation models based on evolving supply-demand dynamics Customer & Channel Partner Relationship Management Serve as primary operational owner for wholesaler partnerships, ensuring alignment on priorities, performance expectations, and issue resolution Lead recurring operating cadence (e.

g.

, weekly/bi-weekly calls) with key distribution partners Establish strong, collaborative relationships that drive transparency, accountability, and performance improvement Inventory & Performance Management Track and analyze customer and partner inventory metrics, including Days on Hand (DOH), fill rate, and stock positioning Identify and proactively mitigate risks (e.

g. , stock imbalances, excess inventory, shortages, allocation leakage) Deliver data-driven insights and recommendations to improve inventory health and service levels Order