Client Engagement Consultant

This role serves as one of the primary points of contact for PPS members and associated stakeholders, reporting directly to the Team Manager: Member Services. This role is instrumental in shaping the member experience by providing personalised, knowledgeable, and efficient service across multiple channels within an omnichannel contact centre environment. The consultant is expected to take ownership of each engagement, ensuring members receive accurate information, timely resolutions, and a level of care that reflects the premium nature of the PPS brand. Beyond resolving queries, the role is focused on building trust, strengthening relationships, and ensuring every interaction leaves members feeling supported, and valued. The role requires a customer-centric mindset, a passion for delivering exceptional service, and the ability to create positive experiences that foster long-term loyalty and advocacy. The role will involve shift work that will be rotated amongst the team weekly (between 7am & 7pm weekdays and 8am & 1pm on Saturdays). There is a possibility that these might change in the future depending on growth and the need in the business.