Order Management Analyst

As Customer Intelligence Analyst (CIA), you will support the Order to Cash (OTC) process from end-to-end, ensuring customer's orders are delivered in accordance with the needs and requirements of our customers, and claims processed on a timely manner. You are a problem solver who continuously improves processes and algorithms to enable touchless operations across our APAC supply chain network and improve overall business results! The scope of this CIA role requires you to support our Australia & New Zealand Market operations. Your team You will be working in the Singapore Customer Intelligence Centre (SCIC), reporting to a Cluster Manager and will be collaborating with the multifunctional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets. How success looks like You will deliver Best-in-class critical metrics including Service, delivery on time, and respond to customers’ requests & enquiries in a timely manner. Responsibilities of the role • Manage daily operations for the Order to Cash process, including Return, Rejection and Re-Delivery • Communicate with customers for any requests & enquiries on their orders and claims request • Collaborate with back-end operations team and physical distribution teams to ensure orders and claims are processed and dropped timely & accurately • Handling of order related incidents including non-quality, rejections, returns, shortages Job Qualifications • Strong academic qualifications with a minimum Diploma education • Experience doing data reporting and data analysis • Prior experience in the FMCG industry, logistics, order management or similar will be an advantage • Able to work independently • Have strong interpersonal and communication skills and able to work across multifunctional teams and across geographies • Have a customer-oriented mindset • Disciplined with superior time and project management skills; possess the ability to set priorities and be accountable. #J-18808-Ljbffr