Intercultural Program Specialist, English Speaker
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Job Description
Join Our Mission Learnlight is an EdTech company that believes in putting people first. We take every opportunity to do that with enthusiasm, initiative, and commitment. We find joy and deep satisfaction in delighting our clients, empowering our learners, and helping our team to excel in everything they do.
Our mission is to help organizations develop human skills to understand, empathize, and connect effectively with others in the global workplace.
We exist to close the gap between strategy and execution by building communication skills that make companies collaborate more effectively: language, cultural intelligence and interpersonal fluency. We do this through a combination of best-in-class trainers and a leading, AI-powered platform.
Combined with a long-term, sustainable approach, we aim to safeguard our people, the communities we serve, and our planet. Your Career Opportunity In this exciting new career opportunity, you’ll be reporting to the Regional Manager for Client Success Partnerships on full-time hours and working from home remotely.
As an Intercultural Program Specialist, you’ll play a key role in managing training programs for learners and ensuring high-quality program setup and delivery, while serving as the single point of contact for coordination.
Working closely with our Learner Success Management, Trainer Management, and Sales teams, you will: Manage training programs end-to-end, from authorization through delivery, ensuring programs meet service level agreements, client provisions, and high customer service standards.
Support client growth and profitability by maximizing existing client revenue, converting authorizations and initiations, and identifying potential up-sell and cross-sell opportunities.
Deliver exceptional learner and assignee support by welcoming learners, understanding their needs, resolving issues, and escalating non-standard programs or complaints when needed. Manage and support the global trainer network, maintaining strong kn