BPM/UX/AI Workflow Specialist

We are seeking an experienced BPM / UX / AI Workflow Specialist to shape business processes, user interactions, workflow behavior, and governed AI-enabled reporting concepts for an enterprise Pega-based modernization effort within the Department of Veterans Affairs.

The position is grounded in process and user-centered design; it does not require the candidate to be a data scientist or model developer. The role works across stakeholders, analysts, architects, developers, testers, and trainers to create practical, accessible, traceable, and configurable workflows.

DUTIES AND RESPONSIBILITIES: Facilitate discovery and design sessions to understand current operations, pain points, policy constraints, user roles, and desired outcomes.

Develop and maintain current-state and future-state process models, workflow diagrams, use-case inputs, user journeys, personas, and role-based interaction flows.

Apply BPMN, human-centered design, and workflow-simplification techniques across planning, budgeting, execution, acquisition, approvals, reporting, and compliance processes.

Collaborate with business analysts and Product Owners to translate process and usability findings into user stories, acceptance criteria, prototypes, and backlog priorities.

Work with Pega architects and developers to ensure proposed workflows can be delivered through configuration-first, reusable, and maintainable patterns. Review navigation, screen flows, content organization, forms, error handling, and in-application guidance for usability and accessibility.

Define AI-assisted reporting and workflow use cases, including template logic, data-selection needs, review points, explanations, citations, and human-in-the-loop controls. Identify opportunities for workflow automation, checklist automation, standardization, and removal of unnecessary handoffs or offline workarounds.

Support sprint demonstrations, usability reviews, test planning, UAT, and resolution of process- or experience-related defects. Provide