Junior IT Specialist

Who we are: Stable. Supportive. Success-driven. eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success.

Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for: We are looking for a highly skilled Jr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software.

The ideal candidate will provide general IT and desktop support, system access and application support, as well as asset and endpoint management What you’ll be doing: 1.

General IT and Desktop Support Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.

Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications. Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users. 2.

System Access and Application Support Create, manage, and maintain user access, enterprise accounts, passwords, data integrity, and strict security profiles utilizing Okta, Azure AD, and the Google Workspace Admin Console.

Conduct routine audits of company applications to verify that internal access controls are correctly implemented and functioning. 3.

Onboarding and Offboarding Facilitation Own the end-to-end access provisioning process, ensuring that all necessary accesses and accounts are fully operational prior to a new employee's target onboarding date. Facilitate onboarding tech-calls with new employees to ensure prop