Client Care & Operations Coordinator (US Healthcare) - CST Hours
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Job Description
ISTA Personnel Solutions South Africa is a dynamic, fast-growing BPO company providing operational support to U. S. -based healthcare companies. We are not a recruitment agency — we act as a dedicated extension of our clients' teams, delivering high-quality service with precision and professionalism.
We are seeking an empathetic, organised, and proactive Client Care & Operations Coordinator to support a growing U. S. -based ABA therapy provider.
This is a communication-focused role where you'll help ensure both families and employees receive an exceptional experience while providing valuable operational and administrative support to leadership. This position combines client care, quality oversight, operational coordination, and administration.
You'll serve as a key point of contact for families, assist with employee check-ins, monitor service quality, support compliance activities, and contribute to projects that improve the overall efficiency of the Care Coordination team.
We're looking for someone who enjoys taking ownership, proactively solving problems, and creating exceptional experiences for both families and employees. PLEASE NOTE:
Working Hours
Monday – Friday, 4:00 PM – 1:00 PM SAST (subject to daylight saving time). Public Holidays: This role requires working on both South African and U. S. public holidays (compensation for SA public holidays in accordance with the BCEA).
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps upload and download with wired Ethernet capability is mandatory. Applicants without fixed fibre cannot be considered. Power Backup: Reliable backup power is required to manage load shedding or outages.
Applicants without backup power cannot be considered. Work Environment: Fully remote. Training: Comprehensive training will be provided, with responsibilities introduced progressively as you become familiar with the role.
Key Responsibilities
Family Experience Conduct welcome calls with new families and introduce yoursel