Salesforce Support Analyst - Full Remote

Category: IT Services Location: Fort Colombo Sri Lanka For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.

Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.

Tasks and responsibilities: Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations; Provide end-user support Perform system configurations such as working with custom objects, triggers, and workflows.

Create and maintain Conga Reports; Create and maintain Form Assembly forms/campaigns; Create and maintain complete documentation for configuration specifications; Assist with system maintenance; Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations; Communicate technical solutions/concepts with trade-offs, risks, and benefits; Support data activities including extracting, normalizing, mapping, and uploading data as required.

Ensure data integrity through the appropriate use of de-duping and data loading tools; Develop and conduct training sessions and update training materials; Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements; Profile: Bachelor’s degree in Information Technology/related field or equivalent professional experience is required; Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives; +5 years of experience configuring and deploying Salesforce solutions; 3 years of experience in building forms and reports with Form Assembly and Conga Composer; Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management; Flue