Desktop Support / Helpdesk (Level 1) - CPT
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Job Description
ENVIRONMENT:A dynamic Cape Town based IT company providing systems development, consulting and project management require a Desktop Support / Helpdesk (Level 1) person to join their team. A valid drivers and reliable vehicle is required as the suitable candidate will be required to visit clients.
DUTIES:Resolve all calls escalated to 2nd level by internal / external key relationships -• Responsible for all calls that 1st level support cannot resolve. • Includes incident and change management (ne…