Senior Manager, Solution Consulting, CRM

Role Overview We're building something special in Singapore and across Asia. CRM Solutions is a prime go-to-market motion for ServiceNow, and we need a leader who can roll up their sleeves to grow both the business and the team. This isn't a role where you'll manage from the sidelines. You'll be in the field with your team, winning deals in Public Sector, Financial Services and Telecommunications, while developing the next generation of solution consulting talent. What You Will Do • Build the Business: Be hands-on in strategic deals for Singapore Public Sector, modelling excellence for your team. • Partner with the Asia CRM Sales Leader to drive pipeline and accelerate wins. • Shape our go-to-market approach for CRM solutions (Service, Sales, CPQ, Field Service). • Connect the dots between customer challenges and ServiceNow's platform capabilities. • Own pricing, deal structure, and customer value articulation alongside your sales counterparts. • Grow the Team: Lead, coach, and develop a team of Solution Consultants across Asia. • Build a talent pipeline and hire great people as we scale. • Create an environment where your team does the best work of their careers. • Collaborate with the broader APAC CRM SC team to share expertise and best practices. • Drive continuous capability building in CRM products, customer engagement, and strategic selling. Why It Might Be a Fit More than 10 years of pre-sales experience, ideally in enterprise software; Track record of being both a player and a coach – you can win deals and develop people; Demonstrated experience in CRM solutions (Service Management, Sales Cloud, CPQ, Field Service, or similar platforms); Experience in Public Sector and a strong plus for Financial Services, Telecommunications and other sector; Ability to engage credibly from technical architects to C-suite executives; Comfort with ambiguity and a bias for action in fast-moving environments; Understanding of how AI is transforming enterprise workflows and customer engagement; Experience managing geographically distributed teams across Asia or similar regions; Strong understanding of ROI modeling and business value articulation in enterprise deals. Requirements • More than 10 years of pre-sales experience, ideally in enterprise software • Track record of being both a player and a coach – you can win deals and develop people • Demonstrated experience in CRM solutions (Service Management, Sales Cloud, CPQ, Field Service, or similar platforms) • Experience in Public Sector and a strong plus for Financial Services, Telecommunications and other sector • Ability to engage credibly from technical architects to C-suite executives • Comfort with ambiguity and a bias for action in fast-moving environments • Understanding of how AI is transforming enterprise workflows and customer engagement • Experience managing geographically distributed teams across Asia or similar regions • Strong understanding of ROI modeling and business value articulation in enterprise deals Benefits • Flexible work arrangements • Remote work options • In-office work required #J-18808-Ljbffr