Director, Professional Services

Building an AI-first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve , must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. Director, Professional Services The Director, Professional Services will lead the Professional Services organisation within an assigned geography, ensuring the successful delivery of customer programmes while achieving regional financial, operational and people objectives. Leading a multidisciplinary organisation of Programme Directors, Programme Managers, Service Managers, Consultants and PMO resources, you will be accountable for customer outcomes, portfolio performance, operational excellence, profitability and organisational capability. You will work closely with Global Services leadership and cross-functional partners to deliver predictable outcomes and support the continued growth of the business. Key Responsibilities: • Lead regional Professional Services delivery, translating Global Services strategy into clear priorities, effective execution and measurable business outcomes. • Oversee the health and performance of the programme portfolio, ensuring strong governance, predictable delivery and effective management of risks and dependencies. • Act as executive sponsor for strategic customers and high-profile programmes, resolving significant customer, delivery and commercial escalations. • Own regional revenue, margin, utilisation, forecasting and profitability performance, while identifying opportunities to improve efficiency and grow services revenue. • Lead workforce and resource planning, optimising deployment and developing the leadership, skills and organisational capability required to meet customer demand and support future growth. • Partner with Sales, Finance, Product Management and Support to improve customer outcomes, support growth strategies and ensure effective transitions throughout the customer lifecycle. • Champion AI-enabled, data-driven and automated ways of working that improve forecasting, decision-making, productivity and delivery performance, while promoting responsible AI, data governance and security standards. Success Metrics The Director, Professional Services will be measured against: • Financial – revenue performance, gross margin, portfolio profitability, utilisation. • Customer – customer satisfaction, programme delivery outcomes, customer retention and growth support. • Operational – portfolio health, forecast accuracy, delivery predictability, resource capacity effectiveness. • People – employee engagement, leadership capability, succession readiness, retention of key talent. • AI & Digital – AI adoption maturity, productivity improvements, automation benefits realised, reduction in manual reporting and administration, data quality and decision effectiveness. Skills, Experience & Knowledge: • Significant experience leading Professional Services, Consulting, Delivery or Programme organisations. • Proven experience managing large programme portfolios and strategic customer engagements. • Experience leading geographically dispersed teams across multiple regions or countries. • Strong commercial, financial and operational management experience. • Demonstrable responsibility for revenue, profitability, utilisation and margin targets. • Strong understanding of MSP, PRINCE2 and enterprise delivery methodologies. • Experience within healthcare, diagnostic informatics, healthcare IT or software environments is desirable. • This role is home based with travel required for customer meetings, company events and leadership activities. Location: Salary : €120000–€178000 (per annum, depending on experience, skills, and qualifications) Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures. La création d’une organisation priorisant l’IA est au cœur de la mission de Clinisys et de l’impact que nous générons. En tant que fournisseur mondial de solutions intelligentes d’informatique diagnostique, nous développons des plateformes cloud intégrant l’IA afin d’optimiser les processus diagnostiques dans les secteurs de la santé, des sciences de la vie et de la santé publique. En appliquant les technologies intelligentes de manière réfléchie et responsable, nous aidons les laboratoires et les environnements de diagnostic à gagner en efficacité, à produire des informations pertinentes à grande échelle et, à terme, à contribuer à des communautés plus saines et plus sûres. Présent dans plus de 30 pays, Clinisys attend de l’ensemble de ses collaborateurs, quels que soient leur poste ou leur fonction, qu’ils utilisent avec assurance les outils intégrant l’IA, adoptent une approche numérique et analytique et s’adaptent continuellement à l’évolution des technologies , tout en insufflant un véritable sens des priorités et de l’urgence autour d’une approche donnant la priorité à l’IA. Clinisys s’est forgé une réputation inégalée dans le déploiement de réseaux diagnostiques complexes et de centres universitaires. Clinisys est le seul fournisseur à avoir déployé de manière répétée, à grande échelle et de bout en bout, des solutions couvrant l’ensemble des disciplines. Pour des communautés en meilleure santé. Directeur/Directrice des Services Professionnels Le Directeur ou la Directrice des Services Professionnels dirigera l’organisation des Services Professionnels au sein d’une zone géographique définie. Il ou elle veillera à la bonne exécution des programmes clients tout en atteignant les objectifs régionaux en matière de performance financière, opérationnelle et humaine. À la tête d’une organisation multidisciplinaire composée de Directeurs de Programme, de Responsables de Programme, de Responsables de Services, de Consultants et de ressources PMO, vous serez responsable des résultats clients, de l’excellence opérationnelle, de la rentabilité et des capacités organisationnelles. Vous travaillerez en étroite collaboration avec la direction des Services Globaux et les partenaires des différentes fonctions afin de garantir des résultats prévisibles et de soutenir la croissance continue de l’entreprise. Responsabilités principales: • Diriger la prestation des Services Professionnels au niveau régional, en traduisant la stratégie des Services Globaux en priorités claires, en actions efficaces et en résultats commerciaux mesurables. • Superviser la santé et la performance de programmes, en veillant à la mise en place d’une gouvernance solide, à la prévisibilité de l’exécution et à la gestion efficace des risques et des dépendances. • Intervenir en qualité de sponsor exécutif auprès des clients stratégiques et pour les programmes à forte visibilité, en assurant la résolution des remontée