Group Operations Manager

Chimichanga & Chimis | Singapore Join one of Singapore’s fastest-growing casual dining groups and play a key leadership role in driving operational excellence across our portfolio of restaurants.

Reporting directly to the Chief Executive Officer, the Group Operations Manager will oversee the day-to-day operations of all outlets, ensuring exceptional guest experiences, strong financial performance, and consistent execution of company standards.

⸻ Operational Excellence * Oversee the daily operations across all Chimichanga Group outlets, ensuring consistency in service, food quality, cleanliness, and brand standards. * Drive operational excellence by implementing and continuously improving SOPs, systems, and workflows.

* Conduct regular operational audits and restaurant walkthroughs to identify opportunities for improvement. * Ensure opening, operating, and closing procedures are executed consistently across all outlets. * Coordinate closely with Kitchen, Bar and Front-of-House teams to ensure smooth daily operations.

* Monitor labour productivity, roster efficiency and manpower deployment to maximise operational performance. * Work directly with Outlet Managers to achieve operational and financial objectives. * Lead new outlet openings, operational rollouts and special projects assigned by the CEO.

⸻ Guest Experience * Champion exceptional hospitality standards across every outlet. * Ensure every guest enjoys a memorable dining experience from arrival to departure. * Develop action plans to improve guest satisfaction based on customer feedback and online reviews.

* Resolve complex guest recovery situations professionally and promptly. * Build relationships with regular guests and corporate partners to drive loyalty and repeat business. * Continuously identify opportunities to improve the overall guest journey.

⸻ Leadership & People Development * Lead, coach and develop Outlet Managers and their management teams. * Conduct regular performance reviews and provide struc