Manager of Technical Success

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Manager of Technical Success Your Opportunity Are you ready to shape the future of observability by guiding a team dedicated to technical success? At New Relic, we are looking for a Manager, Technical Success Management to lead, stabilize, and nurture a high-performing post-sales team. In this role, you will guide a dedicated team of Technical Success Managers (TSMs) to drive customer value within a consumption-based business model. You will foster high performance, support Enterprise account engagements, and build strong foundational relationships with customer teams to drive absolute confidence in our partnership. You will maximize your team's effectiveness by empowering them to succeed, delivering a significant impact to the organization while continuing to make strong individual contributions. What You'll Do Drive accountability for high performance by setting clear expectations, providing equitable support, and empowering your team to identify and solve problems. Hire, nurture, and mentor top talent to successfully support Enterprise accounts using collaborative tools like the 'Coach the Coach' framework and DiSC profiles. Implement rigorous operational frameworks across critical value pillars, guide Mutual Action Plans (MAPs) for major accounts, and codify 'Winning Playbooks' to enable team success. Act as the ult