Operations Manager

About the Role We are seeking a dynamic and commercially driven Operations Manager to lead the sales, profitability, and operational performance of a cluster of retail stores. This role is responsible for delivering outstanding customer experiences, driving business growth, developing high-performing teams, and ensuring operational excellence across the region. Key Responsibilities Drive Sales & Business Performance • Create an engaging, customer-focused shopping environment that is easy to navigate and aligned with shopper needs. • Execute effective store layouts, merchandising strategies, and promotional activities to maximize sales opportunities. • Monitor inventory levels and ensure product availability through effective stock management practices. • Analyze sales trends and performance data to identify opportunities and provide recommendations to improve commercial results. • Regularly assess market trends and competitor activities to maintain a strong competitive position. Manage Costs & Operational Efficiency • Optimize inventory levels to achieve healthy stock turns and reduce excess inventory. • Implement measures to minimize shrinkage, theft, and operational losses. • Drive productivity through effective workforce planning, staff deployment, coaching, and performance management. • Ensure store operating expenses are managed within approved budgets and forecasts. Lead Growth & Development • Partner with cross-functional teams to support store expansion opportunities, including site selection and new store openings. • Leverage technology and operational improvements to enhance efficiency, reduce costs, and improve customer experience. • Foster a strong service culture by ensuring teams consistently deliver excellent customer service. • Develop and mentor Area Managers and Store Managers through coaching, training, and leadership development initiatives. Safety & Compliance • Ensure full compliance with workplace health, safety, and regulatory requirements. • Promote a safe working environment through regular training and adherence to emergency procedures. Requirements • Degree holder with a minimum of 6 years' retail experience, including at least 3 years in a management capacity overseeing store operations. • Strong understanding of the local retail landscape and customer behaviors. • Proven ability to solve business challenges and drive operational improvements. • Strong commercial acumen with the ability to analyze data and translate insights into action plans. • Excellent leadership, stakeholder management, communication, and influencing skills. • Ability to develop, motivate, and lead management teams to achieve business objectives. • Adaptable and resilient, with the ability to thrive in a fast-paced and evolving environment. • Excellent written and verbal communication skills, with the ability to engage stakeholders across all levels and communicate operational and commercial information effectively.