Banquet & Events Operations Manager

As the Banquet & Events Operations Manager , you will play a key leadership role within our Food & Beverage team, leading the delivery of exceptional experiences across weddings, conferences, special events, and banquet operations at The William Inglis Hotel – MGallery Collection. When events are not being held, this role will provide operational support across our wider Food & Beverage outlets, ensuring consistent service standards, team engagement, and an exceptional guest experience throughout the hotel. Working closely with the Food & Beverage Manager, Chef de Cuisine, and wider hotel leadership team, you will bring our luxury service standards to life by leading from the floor, inspiring your team, and ensuring every guest interaction is memorable. This is an opportunity for a passionate hospitality leader who thrives on creating exceptional experiences, developing people, and being part of a dynamic environment where no two days are the same. Key Responsibilities • Lead the operational delivery of weddings, conferences, corporate events and functions • Lead and inspire Food & Beverage teams across daily operations, events and special occasions. • Deliver exceptional guest experiences aligned with luxury service standards. • Partner with Sales, Events and Kitchen teams to ensure seamless event execution. • Lead service briefings, team communication and operational planning. • Coach and develop supervisors and emerging hospitality leaders. • Create a positive team culture built on trust, accountability and collaboration. • Support achievement of departmental revenue and profitability targets. • Engage with guests and clients to personalise experiences and exceed expectations. • Support labour management, operational efficiency and commercial performance. • Identify opportunities to improve service, revenue and guest satisfaction. • Ensure compliance with HACCP, WHS, Accor and MGallery standards.