Business Analyst D365 / CRM Transformation

Salary: £36,000 - 60,000 per year Requirements: • We have 3 years of experience as a Business Analyst within digital, data, or transformation programmes. • We have strong requirements gathering, process mapping, and stakeholder management skills. • We have experience with CRM platforms, such as Salesforce and/or Microsoft Dynamics 365. • We understand data mapping, data flows, and migration projects. • We have experience working in Agile environments. • Exposure to Power Platform, billing/charging processes, utilities, energy, or regulated industries is desirable. Responsibilities: • We gather, analyse, and document business, functional, and data requirements. • We support Salesforce to Microsoft Dynamics 365 migration activities, including process analysis, data mapping, and testing. • We define requirements for Power Platform-based Charging & Billing solutions. • We create process maps, user stories, acceptance criteria, and functional documentation. • We support SIT/UAT activities and business validation. • We work closely with stakeholders, developers, data teams, and governance teams. • We identify process improvements and automation opportunities. Technologies: • CRM • Support • Salesforce • Office 365 More: We are a leading financial organisation seeking an experienced Business Analyst to support a major Customer Excellence transformation programme in Warwick, with a hybrid working pattern of 3 days onsite. This is a 6-month contract opportunity offering a strong daily rate for a Business Analyst with CRM, D365, and transformation experience. The role is central to bridging business requirements with technology solutions, supporting CRM migration and the delivery of a new Charging & Billing platform. last updated 30 week of 2026