Sr. Software Engineer

Senior Software Engineer About Us: At Fullbay , our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently.

As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers.

Position Overview: The Senior Software Engineer is a key individual contributor focused on developer support operations and observability across Fullbay 's cloud platform. This role exists to make internal engineers faster, more confident, and better equipped to build and operate production systems on Fullbay Next.

Working closely with the Sherpa platform team and engineering teams across the organization, this engineer builds and maintains the telemetry infrastructure, tooling, and standards that give developers clear visibility into system behavior, cost, and reliability.

Leveraging deep expertise in AWS-native architectures, distributed systems, and AI-assisted development practices, the Engineer designs observability solutions that are easy to adopt, hard to misuse, and actionable by default.

The role drives best practices for instrumentation, infrastructure-as-code, and operational readiness across a 100% AWS microservices environment.

Primary Duties & Responsibilities: Design, build, and maintain observability infrastructure including distributed tracing, structured log aggregation, metrics pipelines, and alerting systems across Fullbay Next microservices using CloudWatch, OpenTelemetry, and AWS-native services Build and operate AI-assisted anomaly detection capabilities that help engineering teams identify and resolve production issues faster, reducing mean time to detection and resolution across the platform Develop internal developer tooling and self-service operational dashboards that surface real-time system health, cost visibility, and