Business Analyst - Intermediate

Job Title: Business Analyst - Intermediate Location: Toronto, Ontario, Canada Work Model: Hybrid Duration: 6 months Submission Deadline: July 28 at 3:00pm Must Haves • 5-7 years Analytical skills • Strong communication skills • Must be able to work independently and initiate own tasks Description / Responsibilities / Skills The Opportunity • Business Analyst / Product Owner to bridge the gap between business needs and technical solutions. • Defining, prioritizing, and delivering IT software products and features that enhance transit operations. • Work closely with stakeholders to understand their challenges, translate those into clear requirements. Business Analysis • Gather, analyze, and document comprehensive business requirements, user stories, use cases, and functional specifications through various elicitation techniques. Product Ownership • Act as the primary liaison between business stakeholders and technical development teams, representing the voice of the customer. Qualifications • Strong understanding and experience with Bus Operations, including dispatch, scheduling, fleet management, maintenance systems, and real-time information systems. Experience & Skill Set Requirements Qualifications • Demonstrated experience working within a Transit Agency is essential. • Proven experience on projects within the Public Sector, understanding the unique stakeholder landscape, procurement processes, and regulatory environments. • Strong understanding and experience with Bus Operations, including but not limited to, dispatch, scheduling, fleet management, maintenance systems, and real-time information systems. • Bachelor's degree in Business Administration, Computer Science, Engineering, Transportation Planning, Public Administration, or a related field, or equivalent practical experience. • Proficiency in Agile methodologies (Scrum, Kanban) and tools (e.g., Jira, Azure DevOps, Confluence). • Ability to facilitate productive meetings, drive consensus, and influence outcomes. • Experience with requirements management tools and techniques. Business Analysis • Conduct in-depth analysis of business processes, workflows, and systems within the transit agency, public sector, and bus operations. • Gather, analyze, and document comprehensive business requirements, user stories, use cases, and functional specifications through various elicitation techniques (interviews, workshops, surveys, etc.). • Perform gap analysis and recommend solutions to improve operational efficiency and effectiveness. • Create and maintain detailed documentation, including process flows, data models, and system diagrams. Product Ownership • Act as the primary liaison between business stakeholders and technical development teams, representing the voice of the customer and business needs. • Define, prioritize, and manage the product backlog, ensuring alignment with strategic goals and business value. • Collaborate with development and QA teams throughout the Agile software development lifecycle, participating in sprint planning, daily stand-ups, reviews, and retrospectives. • Translate high-level business requirements into actionable user stories with clear acceptance criteria. • Facilitate decision-making and conflict resolution among stakeholders to ensure successful product delivery. • Oversee user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards. • Monitor product performance post-launch and identify opportunities for continuous improvement. Nice-to-Have Skills/Experience • Relevant certifications (e.g., CBAP, CSPO). • Experience with data analysis and reporting tools. • Familiarity with UX/UI principles. • Knowledge of accessibility standards and requirements.