Payment Compliance Product Specialist
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Job Description
Location/Office: Singapore, One Raffles Quay South Tower Working Hour: Monday – Friday, 9am - 5pm, or 10am - 6pm Purpose of Role: Work cross-functionally with Global Payment Compliance team to deliver actionable AML insights, monitor compliance data trends, and resolve high-priority customer investigations across our global business lines.
About Global Payment In line with Bytedance's globalization vision and strategy, the Global Payment team builds a platform to provide cross-border payment solutions and financial services for all of company's global businesses that are growing rapidly worldwide.
Responsibilities
Document Intelligence & Taxonomy: Own the maintenance and expansion of our global government-issued ID library. You will research new document types, identify key security features, and ensure our eKYC products are configured to handle diverse global formats correctly.
Core Compliance Analytics: Monitor and report on the health of our KYC/AML funnel. You will analyze pass rates, rejection reasons, and false-positive hits, providing insights that help the team understand where we are losing legitimate users or missing risks.
Bug Forensics & Case Investigation: Act as a key point of contact for complex case escalations. You willinvestigate "edge cases" to determine if they are caused by product bugs or user error, and work with engineers to track these issues to resolution.
Vendor Performance Monitoring: Regularly analyze data from third-party verification providers. You will evaluate their accuracy and speed, helping the team determine if our partners are meeting their service level agreements (SLAs).
Product Optimization Insights: Contribute to product requirement discussions by providing data-backed suggestions. You will help identify friction points in the user journey and suggest improvements to the product interface or backend logic.
Requirements
Bachelor’s degree or above. 5-8 years of experience in Data Analytics, Trust & Safety, or Fintech. You sh