Business Analyst - Digital Transformation

Salary: £? - ? per year Requirements: • Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst, or in a similar role • Experience delivering business systems, process improvement, or digital transformation projects • Skilled in requirements gathering, process mapping, and preparing detailed functional documentation • Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms, or service management transformation projects • Experience integrating HubSpot or other CRM platforms • Ability to produce user stories, functional specifications, workflow diagrams, and process documentation • Experience supporting testing, User Acceptance Testing (UAT), and solution implementation • Background working within operational, customer service, technology, or business transformation environments • Good understanding of workflow automation, service processes, and systems integration Responsibilities: • Gather, analyse, and document business and operational requirements • Produce functional specifications, user stories, and acceptance criteria • Map business processes, workflows, business rules, and system integrations • Act as the link between business stakeholders, technical teams, and external delivery partners • Manage and refine the project backlog to support successful delivery • Define workflow processes and automation requirements • Support solution validation to ensure business requirements are met • Prepare test scripts, coordinate User Acceptance Testing (UAT), and manage defects through to resolution • Identify project risks, dependencies, and implementation considerations • Assist with business readiness, transition planning, and change management activities • Work closely with technical teams to ensure requirements are accurately reflected within the implemented solution Technologies: • AI • Business Intelligence • CRM • HubSpot • Support • ITSM • JIRA More: We are a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. This is a 6-month contract Business Analyst role with hybrid and remote working options, offering a salary of £400 to £500 per day plus benefits. You will be joining us in a specialist healthcare environment, contributing to meaningful process improvement and supporting the delivery of a Jira Service Management solution. last updated 30 week of 2026