Technical Support Specialist - Scientific Instrumentation

About the Company KE Select is partnering with a global leader in the life sciences industry to recruit a Technical Support Specialist to join their National Service team based in Sydney. This is an exciting opportunity to join a highly respected organisation supporting laboratories across research, pharmaceutical, biotechnology, healthcare, food & beverage and environmental sectors throughout Australia. About the Role Working alongside Support Coordinators and Field Service Engineers, you'll provide advanced technical support for a broad portfolio of scientific laboratory instrumentation. You'll troubleshoot complex instrument faults, diagnose technical issues and provide expert support to scientists, laboratory personnel and internal service teams. This is not a field-based position, but it offers a genuine career pathway into a Field Service Engineer role for someone looking to grow within a global organisation. Key Responsibilities • Provide advanced remote technical support for scientific laboratory instrumentation. • Troubleshoot instrument faults and perform root cause analysis. • Support customers and internal service teams with complex technical enquiries. • Interpret technical documentation, service manuals and instrumentation specifications. • Manage technical priorities while delivering outcomes within service and project timelines. • Maintain accurate technical documentation and service records. About You You'll ideally bring: • A tertiary qualification in Science , Mechanical Engineering , Biomedical Engineering or a related discipline. • Experience supporting, servicing or troubleshooting scientific, analytical or medical instrumentation. • A solid understanding of laboratory instrumentation, including mechanical systems, fluidics and pneumatics. • Strong technical fault-finding, analytical and problem-solving skills. • Experience working within service or project delivery timeframes while managing competing priorities. • Excellent communication skills with the ability to confidently support scientists, laboratory personnel and internal engineering teams. • A collaborative, customer-focused approach with a passion for solving technical challenges. What's on Offer • Join a global leader in the life sciences industry. • Office-based role with genuine career progression. • Comprehensive product training and ongoing technical development. • Work with market-leading scientific instrumentation. • Supportive team culture with excellent long-term career opportunities. How to Apply Click Apply Now to submit your resume in Word format. For a confidential discussion, please contact Ruby at KE Select .