Business Analyst (General Insurance)

Responsibilities • Gather, analyze, and document business, functional, and data requirements from business users. • Conduct workshops and collaborate with Claims, Underwriting, Finance, Operations, and IT teams to understand business needs. • Translate business requirements into functional specifications and reporting requirements. • Support User Acceptance Testing (UAT), defect tracking, and post-implementation reviews. • Assist the Project Manager/IT Lead in managing project scope, timelines, risks, and deliverables. • Coordinate with vendors and internal IT teams to ensure successful project execution. • Support change requests while ensuring alignment with business objectives. • Provide support for General Insurance systems, including claims (Motor & Non-Motor) and policy administration. • Perform system enhancements, operational support, and data reconciliation for Merimen and TMOnline. • Extract, validate, and analyze data using SQL and Oracle Database. • Develop operational, management, and printable reports using reporting tools and VBA/VB automation. • Support ad-hoc reporting, audit requests, and ensure data accuracy across multiple systems. Requirements • Minimum 5 years of experience as a Business Analyst in the General Insurance domain. • Strong knowledge of General Insurance processes, including claims and policy administration. • Hands-on experience with Merimen and TMOnline. • Proficiency in SQL for data extraction, validation, joins, and analysis. • Experience working with Oracle Database. • Knowledge of VB/VBA for report automation and report handling. • Experience in data analysis, reporting, and report generation. • Understanding of asset, master, and transaction data. • Experience supporting UAT, defect management, and business requirement documentation. • Experience working with vendors and outsourced teams is an added advantage. • Strong analytical, problem-solving, communication, and stakeholder management skills. • Detail-oriented with excellent documentation skills and the ability to work in regulated, audit-sensitive environments.