Bilingual Call Centre Associate - Corporate Cards (French and English)
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Job Description
Application Deadline: 08/27/2026 Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO Job Family Group: Commercial Sales & Service Work from home -Fully virtual, including training Language preferences for role: Strong verbal and written language skills in both French and English Full time position - Associates are scheduled for 37.
5 hours per week. Availability Monday to Sunday 7AM-11PM EST Provides corporate cards sales and service to BMO customers or prospects. Advises customers on corporate card strategies and products (including credit cards) that meet their objectives.
Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. Identifies opportunities to make qualified referrals to other groups within the CCC.
Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided. May provide training and coaching to junior associates as needed. Handles customer inquiries in an informed, professional, and efficient manner.
Probes to understand customer needs and provide advice related to personal banking and credit card strategies that meet their objectives. Manages all transactional outcomes of customer calls or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to the CCAM/CCM as required. Performs any required documentation after completed calls to ensure customer’s requests are accurately processed.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner. Integrates marketing promotions and programs into customer conversations where appropriate.
Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adhere