Senior Product Operations Manager (Job #DA-0613)

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. What You’ll Do Play a critical role in ensuring seamless alignment between product management, engineering, customer support, and Go-to-Market (GTM) teams in a fast-paced SaaS environment. Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle. Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap. Identify areas where team effort doesn’t align with the core business strategy and customer needs. Examine customer experience at the global level in conjunction with product analytics teams. Segment user data and extract insights from analysis. Review end-to-end customer product experience. Streamline and continuously improve product development and launch processes to enhan