Software Quality Assurance and Support Engineer
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Job Description
We are a software consulting firm delivering enterprise solutions to government agencies and commercial clients. We are looking for a Software Quality & Support Engineer to join our Singapore team.
We are seeking exceptionally smart and resourceful individuals with strong analytical, communication, and problem-solving skills.
In this role, you will be responsible for both ensuring software quality before release through comprehensive testing and providing application support after deployment by investigating and resolving production issues.
This role combines Quality Assurance (QA) and Application Support Engineering, ensuring our software is thoroughly tested before release while maintaining the reliability, stability, and performance of production systems.
You will work closely with developers, business analysts, project managers, and clients throughout the entire software development lifecycle. You should be able to learn quickly, work independently, and proactively solve problems in unfamiliar situations.
Responsibilities
Review business requirements, functional specifications, and technical design documents to ensure completeness and testability. Create comprehensive test plans, test cases, and test scenarios. Perform manual testing for web and mobile applications.
Execute functional, integration, regression, system, and user acceptance testing. Identify, document, track, and verify software defects using issue-tracking tools. Validate bug fixes through regression testing before production release.
Support and maintain automated test scripts using tools such as Selenium, Playwright, or similar frameworks. Prepare and maintain testing documentation, user guides, release notes, operational procedures, and support documentation. Investigate, troubleshoot, and resolve application issues reported by users and clients.
Monitor production systems and provide timely application support to minimize service disruptions. Perform root cause analysis for production incident