Billing Manager

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue.

More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. The Opportunity Billing is central to both our client experience and financial operations.

As Luxury Presence scales beyond $100M ARR, we're building a best-in-class order-to-cash process powered by AI native platforms.

We're looking for a Billing Manager to lead day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management.

You'll lead a team while partnering closely with GTM, Finance & Accounting, and our billing platform partner to ensure correct and reliable billing, scalable processes, and a seamless client experience.

As a critical part of the order-to-cash process, you'll directly impact the integrity of our financial reporting and business performance. This role is for a hands-on operator who brings structure to complexity, drives solutions from idea to execution, and takes ownership of building a billing function that scales.

What You'll Own Team Leadership Manage and develop teams responsible for customer billing support and billing QA. Set clear expectations, coach performance, and drive accountability. Build scalable processes, documentation, and playbooks that improve efficiency and consistency.

Billing Operations Own the end-to-end order-to-cash billing process Serve as the primary point of contact for our billing platform partner Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.

Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented. Client Experience Lead resolution of esca