Capability Consultant

What will your day look like? • Manage and develop customer relationships and perceptions to achieve mutual goals. • Product design and gap analysis to standard product functionality. • Liaise with onshore and offshore development teams to deliver robust solutions on time. • Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities. • Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements • Communicate concepts to both technical and non-technical stakeholders • Participate in user meetings to gain understanding of customers’ processes, requirements, and issues to offer solutions and continuous enhancements • Participate and understand all the project phases (Planning/Designing, Development/Configuration, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment • Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops • Run workshops with stakeholders and leaders to analyse and design solutions for associated business processes and applications. Handle gaps detected during prototyping. • Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements. • Collect information, analyse requirements and solve problems, providing technical and operational support. • Manage and engage stakeholders including customers and vendors. Build relationships, networks, vendor contracts, etc. • Perform fit-gap analysis as needed: Analyse and assess the feasibility of stakeholder requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors and extended applications (including ServiceNow). • Configure and implement SuccessFactors prototypes to meet business requirements, and participate in overall configuration management • Participate in the accurate updating of Configuration Workbooks • Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed. Participate in defect management of issues identified • Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration • Participate in the data conversion process (extraction-transformation-loading) as applicable • Assist with cutover planning and execution • Responsible for the knowledge transfer of business implications and detailed requirements to the application developer(s), project manager(s) including status reporting as required. • Provide post go-live support and application maintenance support • Take active responsibility for agreeing on Resolution dates and resolving open queries • Participate in identifying areas for improvement / best practices • Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers. Client Relationship Development and Management • Build long-term relationships with key stakeholders • Managing stakeholder relationships and communications at all stages of the project. • Continuously support the development of our service offering and value proposition for the T&C Technology team. • Collaborate with Subject Matter Experts across the business to extract required knowledge Must Have: • Extensive Implementation / Support experience in SAP SuccessFactors Employee Central, Talent Management and Development. • Extensive Data experience in SAP SF and HR IT, People Operations. • Good working knowledge of ServiceNow HR Service Delivery Module and Employee Centre • Moderate experience as a Human Resource business user, or another HR role. • At least 3 implementations of SAP SuccessFactors working as a Talent Management (Performance and goals, Succession and Learning and Development) lead functional consultant. • Understanding of the unified SuccessFactors solution and the touch points with other SF modules (e.g. Learning, Talent, Recruiting etc.). • Experience in all aspects of SuccessFactors HCM implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities • Experience on working with stakeholders on requirements and business process definition, Software Development/Systems Integration and Application Support • Ability to document and present solutions using various methods (people facing, presentations, and demos) • Knowledge of HR business process design and development • Previous consulting experience working with global companies / Exposure to Internal project work • Good analytical skills to help our stakeholders to find best solutions for their business requirements • Good interpersonal skills, including strong verbal and written communication • Able to work under pressure without any supervision, and a good team player • Proven ability to work creatively and analytically in a problem-solving environment. • Excellent leadership and interpersonal skills. • Planning and coordinating of own and/or team's work activities to meet commitments and quality expectations. • Strong communication skills (speaking, writing, listening) • Excellent presentation, communication and negotiation skills • Good knowledge of HCM concepts and HR processes • Employee experience mindset and human centred design principles Here’s what you’ll need: Experience, Expertise and Certification/s: • SAP SuccessFactors Talent Management module • SAP SuccessFactors Succession and Learning and Development • SAP SuccessFactors Employee Central module a plus • Clear understanding of the data elements and structures underlying