RQ00727 - Business Analyst - Intermediate

Qualifications and Experience: • Experience gathering and documenting business requirements for ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules. • Strong understanding of attestation, certification, compliance, audit, risk management, and governance processes. • Experience defining KPIs, scorecards, compliance metrics, and executive reporting requirements. • Proficiency in creating user stories, process maps, business requirements documents (BRDs), and functional specifications. • Experience supporting UAT, data validation, and requirements traceability. • Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities. • Strong stakeholder management, facilitation, analytical, and communication skills. Technical Capabilities: • Requirements Analysis and Documentation • Business requirements gathering • Acceptance criteria • Use cases • User story creation • Requirements traceability Process Modeling • Workflow design • Process mapping • Gap analysis Data Analysis • Data mapping & validation • Reporting & dashboard. System Analysis • Application dependencies • Integration analysis • Interface requirements Testing and Quality Assurance • Test scenario creation • UAT facilitation • Defect analysis • Requirement validation Compliance Awareness • Access controls • Data privacy • Security requirements • Audit controls Requirements Deliverables • Develop Business Requirements Documentation (BRD), Functional Requirements Documentation (FRD). • Prepare Business Process Mapping. • User stories. • Create & Execution of Test Scenarios. • Data Mapping. • Stakeholder Analysis. • UAT Support. • Analyze results and creating reports for Management as needed. Must Haves: • Experience gathering and documenting business requirements, creating user stories for process maps, ServiceNow Governance, Risk & Compliance (GRC), Integrated Risk Management (IRM), CMDB, Application Portfolio Management (APM), or Technology Portfolio Management (TPM) modules. • Strong understanding of attestation, certification, scorecards, compliance, audit, risk management, and governance processes. • Experience supporting UAT, data validation, and requirements traceability. • Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities. • Strong stakeholder management, facilitation, analytical, and communication skills.