Customer Service Representative

Customer Service Representative | Global Healthcare Macquarie Park | 6-Month Contract | Immediate Start Looking for your next contract with a global healthcare leader? Join a high-performing customer service team where you'll play a key role in managing customer orders and enquiries for market-leading healthcare products. Working in a fast-paced environment, you'll collaborate with experienced colleagues while gaining exposure to a global organisation known for its supportive culture, strong training and continuous improvement initiatives. Supporting a portfolio of market-leading vision care products supplied to major retail and healthcare customers across Australia and New Zealand, this is a fantastic opportunity to build your experience with one of the industry's most recognised medical device companies. Why Apply? • Immediate start with a contract through to the end of the year • Join a globally recognised healthcare organisation • Friendly, experienced and supportive team • High-volume, fast-paced environment where no two days are the same • Exposure to exciting automation and process improvement projects • Free onsite parking plus easy access to public transport About the Role Working within a busy customer service team, you'll be responsible for managing the end-to-end order process while providing outstanding support to customers across Australia and New Zealand. Key Responsibilities • Process high-volume customer orders through SAP • Manage inbound customer enquiries via phone and email • Provide stock availability, delivery and order updates • Process returns and credits • Liaise with warehouse, supply chain and courier teams to ensure timely order fulfilment • Maintain accurate customer records within Salesforce • Deliver a responsive, solutions-focused customer experience About You You'll be someone who enjoys working in a busy environment and takes pride in delivering exceptional customer service. • Previous experience in a high-volume customer service or order management role • SAP experience • Salesforce or CRM experience (advantageous) • Excellent communication and stakeholder management skills • Strong attention to detail and the ability to manage competing priorities • Experience within medical devices, pharmaceuticals or healthcare will be highly regarded What's on Offer • Immediate start • Six-month contract through to the end of the year • Opportunity to join a respected global healthcare organisation • Supportive, collaborative and experienced team • Valuable experience with one of the industry's leading medical device companies • Exposure to business improvement and automation initiatives Apply Now Click Apply or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Grou p Healthcare Professionals Group recruits executive, permanent and contract/temp positions across all areas of healthcare, partnering with leading organisations in Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Our specialist recruitment divisions include: • Medical Affairs & Life Sciences: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs and Scientific. • Commercial: Marketing, Sales, Analytics, Government and External Affairs. • Business Operations & Infrastructure: Administration, Customer Service, Engineering, Finance, Human Resources, IT, Learning & Development, Legal, Manufacturing, Operations, Supply Chain and Warehouse. • Clinical Care: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing. For more job opportunities, visit www.hpgconnect.com.