Product Operations Specialist

We are looking for a Product Operations Manager to help design, enable, and continuously improve the way our Product & Technology organization works. In this role, you will strengthen the operating model that enables product teams to discover, prioritize, deliver, measure, and improve product initiatives effectively. You will provide structure, processes, tools, insights, and operational support that help teams make better decisions and work more efficiently at scale. Product Operations does not own product strategy, product decisions, or feature delivery. Instead, it ensures that the system around those decisions is clear, transparent, scalable, and continuously improving. You will act as a key connector between Product Management, UX, Engineering, and customer-facing teams, helping create consistency across the full product lifecycle. Responsibilities • Design, maintain, and continuously improve the Product & Technology operating model. • Define and support clear governance structures, decision-making processes, and product lifecycle frameworks. • Establish scalable standards, rituals, templates, and ways of working for product teams. • Improve alignment between Product, UX, Engineering, and business stakeholders. • Drive process simplification, standardization, and automation across product operations. • Support product discovery, planning, delivery, launch, measurement, learning, and lifecycle management processes. • Define and maintain product performance, adoption, and outcome metrics. • Build and improve dashboards, reporting structures, and decision-support tools. • Ensure product data is reliable, consistent, accessible, and actionable. • Structure feedback loops from Customer Success, Consultancy, Sales, Support, and Product Marketing into product decision-making processes. • Maintain documentation, playbooks, onboarding materials, standards, and knowledge repositories. • Support recurring operational cadences such as OKRs, product reviews, planning cycles, and leadership reporting. • Identify opportunities to scale and future-proof the Product & Technology operating model.