Senior Business Analyst

Responsibilities • Analyze and devise complex business process requirements for all IT-related business and operations systems critical to core organizational functions. • Research and analyze data in support of business functions, process knowledge, and systems requirements. • Assist in mentoring other staff to contribute to the development of business analytics capabilities within the Information Technology Division. • Responsible for project change management activities, including collaborating with other team members to develop communication and change management plans. • Proactively create reports based on findings, complete with recommended improvements to, or new requirements for business processes and operational procedures. • Apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to assist in implementing new hardware and software systems and business processes. • Lead the process and requirements definition and validate benefit realization on medium and large complexity projects, requiring knowledge or insight on multiple business and/or functional areas. • May be assigned on one or more projects as a project team member and/or a project lead, and provide coaching to other business, information and database analysts. • Ensure the project team follows the established project delivery framework. Requirements • University Degree or College Diploma in Business Analysis, Change Management, Communications, Computer Science, Information Systems, Business Administration or related discipline. • 5+ years of experience as a business analyst. • Demonstrated previous experience in the delivery of IT initiatives. • Certified Business Analysis Professional (CBAP) Certification is an asset. • Understanding of business concepts in a Municipal environment. • Demonstrated knowledge of ITIL, SDLC, application development lifecycles and supporting practices. • Demonstrated knowledge of project management lifecycle and quality assurance best practices and methodologies. • Experience defining strategic business and IT requirements, including developing use cases. • Demonstrated ability to lead and apply structured business analysis methodologies. • Demonstrated leadership and project management skills, including ability to guide and manage project teams which may include staff from other IT or City business units. • Demonstrated ability to use Microsoft productivity tools (e.g. Teams, SharePoint, Word, Excel, PowerPoint, Visio, Planner/Project) to create and maintain project documents. • Proven analytical and problem-solving abilities, including the ability to make sound and logical judgments. • Strong interpersonal, written, and oral communication skills. #J-18808-Ljbffr