Business Analyst, Technology and Operations

Who we are At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers. We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for-profit, fully accredited degree-granting universities, with campuses in Ontario, British Columbia, and New Brunswick. Together with Toronto Film School, we offer creative and academic pathways at both the college and university levels, cultivating a multidisciplinary environment where innovation and the arts converge. Our community is vibrant and diverse. Many of our learners are adults balancing education with careers and personal commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible, industry-informed learning that leads to meaningful opportunities. At our core is human connection – guiding people to reimagine their futures in a community defined by opportunity, creativity, and growth. Who we need We are looking for a Business Analyst, Technology and Operations to join our cross-functional team. Reporting to the Director, Technology and Operations, and as our new Business Analyst, you will be the bridge between Technology and Operations and the business. You will work closely with business stakeholders and the Technology team to document needs and translate them into clear, actionable requirements. From ERP configuration and compliance initiatives to implementing a new enterprise scheduling and faculty workload management tool, you will play a key role in shaping systems and processes that drive efficiency and support growth. This is an existing full-time role, currently following a hybrid model working both on-site at our Toronto office and remotely. What's in it for you Impact. You will collaborate with stakeholders across the university to ensure operational efficiency and seamless technology integration. Acting as a bridge between business and IT, you will shape how technology is understood, configured, and used. Technical growth. As part of a growing IT and Operations team, you will gain exposure to high-visibility projects and senior leadership. You will take on meaningful challenges such as requirements gathering, process mapping, solution evaluation, and system implementation. You will directly contribute to improving workflows and productivity across the institution. Career development. Yorkville University is a progressive, forward-thinking, innovative education centre. You will join an organization that inspires change, nurtures collaboration, supports faculty and students in their journey, and continuously innovates. You will work with a leader who values autonomy, collaboration, and accountability. You will be supported in refining your skills, expanding your network, and exploring future opportunities, including the potential to move into a Senior Business Analyst role. As our new Business Analyst, Technology and Operations, you will: • Gather and document business requirements. You will work closely with stakeholders across operations, IT, and compliance to understand their needs. You will translate business needs into technical requirements, acting as a bridge between the business and technical teams, ensuring both sides fully understand the objectives and rationale behind requested changes. • Lead discovery and workflow mapping sessions. You will facilitate meetings to map current-state processes, identify gaps, and recommend improvements to increase efficiency and effectiveness. You will develop use cases, process diagrams, and supporting documentation. You will create clear, structured artifacts that guide vendors and IT teams in system configuration and implementation. • Make recommendations. You will assess potential solutions, provide feedback on feasibility, and identify risks and priorities to support informed decision-making. You will continuously identify ways to improve the gathering, documentation, and communication of business needs across the organization. • Leverage user acceptance testing (UAT). You will develop test cases, coordinate testing activities, and ensure all requirements are validated and traceable throughout the implementation process. You will review and interpret data to validate assumptions, explore hypotheses, and provide insights that guide operational improvements. • Support the project. You will assist in project delivery and vendor coordination. You will help manage project timelines, coordinate with vendors, and support project implementation. You will communicate findings, recommendations, and project progress in a clear and concise manner for both technical and non-technical audiences. You have: • The education and experience. You have a post-secondary degree or diploma in business administration, information technology, or a related field. You have relevant experience in business analysis or a similar role, including gathering and translating business requirements, process mapping, and supporting system implementation or integration projects. You have excellent organizational skills and can manage competing demands and shift priorities under pressure. • The consulting skills. You have the curiosity and logic to ask probing questions to gain insights and in-depth understanding of the needs of the business and end users. You can effectively translate these needs into technical requirements, generating documentation, building workflows and business processes, and creating PowerPoint presentations to share concepts and end goals with stakeholders. • The communication skills. You have exceptional communication skills and can translate technical language and concepts for a non-technical audience. You can build trusting and influential relationships across all levels of the organization. You build trust and influence across all levels of the organization. • The technical skills. You have proficiency with Microsoft Word, PowerPoint, Smartsheet, and Visio. Familiarity with SQL is an asset. You can evaluate solutions, analyze data, and make recommendations that improve processes and inform decision-making. You have familiarity with CRMs, LMS, and ERP systems. You can rapidly master new tools, platforms, and services, and take a proactive approach to resolving challenges. Why work at Yorkville University? • At Yorkville University and Toronto Film School, we are united by a shared purpose: placing the student experience at the heart of everything we do. Whether you are teaching, designing curriculum, advising learners, advancing technology, or supporting operations, your work directly fuels learning potential, strengthens inclusive communities, and fosters purposeful curiosity. • Here, professional growth is part of our culture. In your role, you will have opportunities to help the launch of career-relevant programs, expand your expertise, and access tuition-free courses across our institutions - from certificates to master’s degrees. Curiosity, initiative, and innovation are encouraged, and your ideas can move from vision to reality. • Our scale offers the best of both worlds: the reach and stability of a national institution combined with the agility of a mid-sized organization, where contributions are visible and valued. You will be part of a diverse and inclusive community where authenticity is celebrated, collaboration is expected, and impact is shared - on learners, colleagues, and your own professional journey. • At Yorkville and Toronto Film Sc