Product Manager

We are looking for a commercially minded, technically fluent Product Manager to manage and evolve our Intelligent Document Processing (IDP) platform – a product at the heart of our document automation capability. IDP goes beyond traditional OCR, combining text recognition with classification, data extraction, validation and machine-learning-driven document understanding to turn unstructured documents into trusted, decision-ready data. This role is ideal for someone who can translate client needs into well-defined product increments, comfortable in a client boardroom and in backlog refinement sessions. You will operate at the intersection of client relationship management, commercial strategy and delivery execution – working with an offshore engineering team in Hyderabad and internal stakeholders across compliance, operations and commercial functions. Reporting into our Product Directory, you will manage a meaningful slice of the product's commercial performance, with accountability for the value it delivers to clients and its contribution to the product P&L. Main Responsibilities Product Strategy • Manage the product vision and roadmap for the IDP platform, evolving it into a scalable, market-leading document intelligence capability. • Prioritise a backlog of features and improvements, balancing client value, technical feasibility and commercial return. • Define and communicate clear release goals with measurable success criteria. Client Relationship Management • Be a trusted advisor to clients and the primary product contact across the account lifecycle. • Run a regular client engagement – including roadmap reviews and business reviews – to maintain agreement and promote confidence in the product. • Manage client expectations, handling escalations and difficult conversations. • Build an understanding of each client's business so product decisions strengthen retention, satisfaction and long-term commercial relationships. Client Engagement & Discovery • Lead structured discovery sessions to uncover jobs to be done. • Translate qualitative client insight into well-scoped product requirements and user stories. Commercial & P&L Awareness • Develop a working understanding of the product P&L – revenue, cost and margin drivers. • Develop business cases for new features and investments. • Partner with commercial and pricing teams to shape packaging, pricing and go-to-market for new capabilities. • Track adoption, usage and commercial performance, using the data to demonstrate value to clients. Agile Delivery • Be a Product Owner within an Agile framework – overseeing sprint ceremonies including backlog refinement, sprint planning and review sessions. • Work across time zones with an offshore development team. • Promote iterative value drops, shipping frequent, meaningful increments. • Define and track sprint-level and release-level KPIs. Stakeholder Management • Communicate roadmap progress and product decisions to senior internal stakeholders. • Work with compliance, legal and risk functions to ensure the product meets regulatory requirements. Domain & Technical Fluency • Maintain a working knowledge of IDP and document intelligence technology – OCR, classification, extraction, validation and ML-based understanding. • Engage with engineers and QA to review technical approaches.