Job Description
We are looking for L1 Support Engineer X2 to support applications within public sector: Opportunity to join within a collaborative and innovative team environment Competitive salary + employment benefits (up to 24 days leaves + medical insurance) Work location: Pasir Panjang (5 days hybrid work arrangement) What You'll Do: Monitor and manage support mailboxes, ensuring timely response and resolution of user requests Log, track, and manage support tickets through to resolution, ensuring SLAs are met Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues Communicate clearly with end users on issue status, resolution timelines, and workarounds Maintain support documentation, runbooks, and knowledge base articles Support recurring governance and compliance activities across platforms Requirements: Min 2 years of experience in IT helpdesk, application support, or L1/L2 operations roles Hands-on experience with at least one of the platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent) Strong communication skills for user-facing support and cross-team coordination Ability to manage multiple platforms and prioritise time-sensitive requests independently By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data not required at this application stage. To withdraw consent, email dpo@scientecconsulting.com. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Liew Chien Hui - R2090138 ScienTec Consulting Pte Ltd - 11C5781
