Job Description
Engineering Manager – CX/CCaaS Platform Location: Canada, or Medellín, Colombia Build It. Scale It. Own It. Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and engage with their customers. Our portfolio includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, Managed Connectivity, and Customer Experience solutions serving businesses worldwide. Sangoma is seeking an experienced Engineering Manager to lead an established global engineering team responsible for our Contact Center as a Service (CCaaS) and Customer Experience (CX) platforms. This role is ideal for a leader who combines strong people management skills with deep technical credibility. You will lead and develop engineers across multiple countries and time zones while partnering closely with Product Management to deliver scalable, reliable, and innovative customer engagement solutions. The ideal candidate has experience leading engineering teams in CCaaS, CX, UCaaS, telecommunications, real-time communications, or SaaS environments and possesses the technical depth to contribute to architecture discussions, code reviews, technical planning, and engineering strategy. What You'll Do Lead, mentor, and develop a globally distributed team of software engineers. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Partner with Product Management to prioritize, plan, and deliver strategic product initiatives. Drive the development, scalability, reliability, and performance of Sangoma 's CCaaS and CX platforms. Participate in architecture reviews, technical design discussions, and engineering planning. Guide engineering teams through technical decisions, code reviews, and best practices. Champion Agile development, CI/CD, automation, testing, observability, and operational excellence. Support platform reliability through monitoring, incident management, root cause an
