Job Description
Are you fluent in German and passionate about helping customers? Do you want to live in Greece while working in a dynamic international environment, supporting users of a major streaming platform? We are looking for German-speaking Customer Care Representatives to assist customers with inquiries about subscriptions, billing, technical issues, and content availability. You will handle interactions via calls, chat, and email , providing a seamless and professional customer experience. This role is ideal for candidates who want international experience and the chance to enjoy the Mediterranean lifestyle . Whether you prefer the vibrant energy of Athens or the flexibility to work remotely from anywhere in Greece, this opportunity combines career growth with lifestyle benefits. Your Responsibilities Support customers with subscription, billing, and technical inquiries Handle interactions via phone, chat, and email Troubleshoot app or device issues and assist with account access Provide information on content availability, languages, and promotions Maintain high-quality service and follow internal guidelines Participate in an 8-day training program and 12-day nesting period before full production Work flexible schedules, including evenings, weekends, and seasonal peaks Requirements Fluent German (spoken and written, near-native level preferred) Good English skills (B2) Excellent written communication skills for chat and email Strong multitasking skills and comfortable using Windows and online tools Ability to work independently and as part of a team Flexible and willing to work late shifts or weekends Previous customer service experience is a plus but not required Passion for streaming platforms or digital services is an advantage Benefits Flexible work options: on-site in Athens or remote anywhere in Greece Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance Competitive monthly salary plus two extra annual payments
