Job Description
This is a remote position. Virtual Rockstar is looking for a motivated and organized Administrative Assistant to support our client’s growing health and wellness team. As a full-time Administrative Assistant, you will play a critical role in ensuring smooth daily operations within the client services team. This remote role will involve scheduling, billing, client follow-ups, and various administrative tasks. Your contributions will help our client’s team deliver high-quality care to their clients while maintaining excellent service standards. About our client: Nurse Georgie Health is a wellness company committed to helping individuals achieve optimal health and longevity. With over 4 years of experience, our team specializes in reducing inflammation, improving gastrointestinal health, supporting better sleep, promoting weight loss, and enhancing metabolic health. We offer both online and in-person services to help our clients live their healthiest lives. Responsibilities: Client Scheduling & Management: Schedule client appointments and manage appointments calendar. Confirm client appointments and coordinate telehealth sessions. Handle client inquiries via phone and email, providing professional and timely responses. Follow up with clients post-session to ensure satisfaction and provide additional support as needed. Billing & Payments: Process billing, including posting payments to client accounts and resolving billing discrepancies. Generate and send invoices to clients. Handle nutrition orders for clients and coordinate payment processing through systems such as Sensa Pay. Create and generate billing reports for management. Client Retention & Communication: Conduct client retention follow-ups to ensure continued engagement. Maintain client records and update patient information in electronic medical records. Respond to inquiries and manage email correspondence in a timely manner. Send exercise and treatment plans to clients as needed. Social Media & Online Presence
