Job Description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta ’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta ’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta . Cresta is on a mission to turn every customer conversation into a competitive advantage. Our unified platform combines both AI and human intelligence to enable 1. automating conversations with AI Agents and 2. transform their contact centers to discover customer insights. Born from the Stanford AI lab, Cresta 's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, and Udacity. Our leadership includes CEO, Ping Wu , the co-founder of Google Contact Center AI & Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI in 2017. Our investors include Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Airbnb, United Airlines, Hilton, Porsche, United Healthcare, Intuit, Cox Communications, and Carmax and we’ve been recognized by Forbes, Forrestor, and Bain Consulting as one of the top private AI companies in the world. About the Role: As an Associate Forward-Deployed Pr
