Job Description
About Zignal Labs Zignal Labs is a real-time media intelligence platform used by government agencies and commercial brands to detect, understand, and respond to the signals and narratives shaping their world. Our customers include defense and intelligence organizations, federal civilian agencies, and Fortune 500 communications teams. The company is at an inflection point: deepening its government franchise, expanding into agentic AI capabilities, and modernizing its commercial motion. The short version You'll own the systems our revenue runs on: Salesforce, quotes and sales orders, forecast data, and reporting that pulls together what lives in the CRM and what doesn't. You treat that as a craft, not a ticket queue. You're already fluent with AI tools (Claude Cowork, OpenAI Codex, and the like) and you've used them to reduce manual recurring work, not just tried them out. You build the workflow, refine it, then hand it off so the team runs it without you. You build things intuitively, you ship before it's perfect, and you'd rather make other people faster than be the only one who understands the machine. Why this role exists As a lean SaaS provider, our Sales and Customer Success teams run on a handful of systems. Sales orders, forecast data, RFP responses, partner agreements, customer usage data, and the systems that hold them all need someone who treats them as a craft rather than a queue of requests. The Business Operations Specialist will own the work end-to-end, raise the standard of what comes out of our systems, and steadily replace manual steps with automation as the role matures. Salesforce is our system of record today. The work starts with learning and running our existing tools and processes well. Once you have that context, you'll have room to improve them. We're not looking for someone to rebuild everything on day one, but we are looking for someone who tie things together over time and enable others to use them. This is an individual contributor role r
