Job Description
About Us At Litify , we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time. Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation. About the Role Addicted to Salesforce? Love helping your clients get the most out of exciting software solutions? Have experience working with large accounts? Litify is looking for a Customer Success Manager to join our Enterprise team, and you might be the right person! We are looking for a CSM to work with our expanding customer base. This position will be remote, with occasional travel to client sites and our NYC headquarters. In this role, you will: Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify , Salesforce and AppExchange solutions Monitor
