Job Description
About Foundever ® Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter Job Summary The Global People Success & Enablement team is a strategic, people-centered function within Foundever , fueled by purpose and a forward-focused mindset, dedicated to developing talent, setting organizational standards, and orchestrating company-wide operational change and transformation as it relates to people, process, and knowledge. At its core, the team believes that people are the engine of every great journey, and everything it does is designed to reflect that conviction, guiding organizations through change with purpose, care, and connection, impacting employee and client experiences. We are looking for a Business Insights & Enablement Analyst to strengthen insight generation and support consistent ways of working across our global communities. This role combines data, process understanding, and enablement, acting as a bridge between HR, business stakeholders, and technical teams. You will translate business needs into practical solutions, improving visibility, process alignment, and system usability. You will collaborate with global stakeholders and support HR processes and initiatives using SAP SuccessFactors. Primary Job Responsibilities Business Analysis & Process Support Act as a liaison between HR, business stakeholders, and technical teams to ensure clear translation of business needs into functional requirements Support the analysis of current HR processes (as-is) and contribute to the definition of future-state processes (to-be) across the employee lifecycle (hire-to-retire) Identify process gaps, local variations, and improvem
