Job Description
Serve as the single point of accountability for escalations and strategic initiatives Collaborate closely with account management, product, and engineering teams to remove blockers Manage incoming requests and escalations, shielding research and engineering teams from disruptions Identify quick-win improvements and prioritize initiatives for rapid deployment Translate high-level goals into actionable deliverables with defined owners, timelines, and success metrics Drive initiatives from kickoff to launch, maintaining visibility of progress across stakeholders Own and optimize the product request management process Influence cross-functional teams without direct authority, enforcing commitments and deadlines Develop deep product knowledge to anticipate issues and align solutions with customer needs 5+ years of experience in project management, product management, or customer success for SaaS enterprise products Proven track record of delivering measurable outcomes in ambiguous, high-pressure environments Ability to drive results without direct authority, leveraging influence and collaboration Strong prioritization skills, distinguishing urgent from important tasks effectively Experience working closely with product and engineering teams Understanding of organizational dynamics, including formal/informal power structures and competing priorities Skilled in negotiating resources and priorities across functions Adaptive communication style for diverse audiences Fast learner with strong technical aptitude to quickly onboard into complex systems Background in customer support or customer success is a strong asset Upper‑Intermediate English or higher WILL BE A PLUS Experience in cybersecurity or related technology domains Familiarity with autonomous governance systems and operational protocol enforcement Knowledge of enterprise SaaS architecture and infrastructure PERSONAL PROFILE Proactive leader who thrives in ambiguity Skilled in balancing strategic initiatives with qui
