Job Description
Job Title: Customer Service Representative & Back-Office Administrator Location: Remote – Mexico or Colombia Type of Contract: Full-Time | Remote (EOR) Salary: $1,500 USD/month Language Requirements: Near-Native English (Spoken & Written) – Required We are seeking a skilled Customer Service Representative & Back-Office Administrator with experience in customer support, scheduling, and administrative operations to join our growing team. You will play a key role in handling customer interactions, coordinating dumpster rental operations, managing billing activities, and supporting back-office processes for U.S.-based service businesses. Your work will directly impact customer satisfaction, operational efficiency, and revenue retention across client accounts. Key Responsibilities Answer inbound customer calls professionally and provide exceptional customer service while representing client businesses. Create, update, and manage customer orders within Docket and other operational platforms. Coordinate dumpster deliveries, pickups, and dispatch scheduling to ensure timely service execution. Support billing operations, including invoicing, payment follow-ups, account updates, and record accuracy. Follow up on inbound sales leads and maintain accurate CRM records in GoHighLevel and HubSpot. Resolve routine customer inquiries independently while escalating complex issues appropriately. Follow established standard operating procedures (SOPs) to ensure consistency, accuracy, and service quality. Must-Have Qualifications English fluency with clear verbal communication skills and a professional phone presence. Based in Mexico or Colombia and available to work full-time during U.S. Central Time business hours. Minimum of 2 years of experience in customer service, call center operations, virtual assistance, administrative support, or logistics coordination. Strong technical aptitude with the ability to quickly learn and navigate new software platforms. Excellent organizational ski
