Job Description
Job Title: Dynamics 365 Customer Engagement – Customer Insights Job Description Solution Architect for Dynamics 365 Customer Engagement – Customer Insights We are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) Solution Architect, specialised in Customer Insights – Journeys (CIJ) and desirably Data (CID). The ideal candidate will possess expertise in evaluating and implementing performance and stability enhancements within D365 CE, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives. The candidate should also have a basic understanding of the Power Platform and how it integrates with Dynamics. The candidate must demonstrate fluency in English and Italian, and is in Italy. It’s expected the candidate will travel less than 20% of the time. Please make use of the evaluation form emailed on May 21st, 2026. Feel free to adjust the form as needed but keep all the D365 CE Apps in the list. Mandatory Experience Profile The candidate requires fluent English and Italian language skills to engage in business and technical conversations and workshops with customers. The candidate should be located in Italy. Has exceptional organisational skills and the ability to transition seamlessly between diverse tasks and stakeholders as priorities change. Expert knowledge in Dynamics 365 Customer Insights – Journeys : designing, troubleshooting and optimizing components, such as Journeys, Segments, Events, Insights, Lead Management, Email Templates, Consent Management, and more. Experience with Dynamics 365 Customer Insights – Data would be highlydesirable: supporting customer with designing data models, ingesting data from external resources, and importing it in Customer Insights – Journeys. Extensive experience with Power App development. Design, customize, and administer UI and business logic using Power Platform. Customize and administer UI and business lo
