Job Description
At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. Position Purpose The Zoom Contact Center Senior Consultant is responsible for the end-to-end development, implementation, and delivery of Zoom Contact Center solutions. This role is highly technical and hands-on, requiring expertise in both business consulting and software development. The consultant will design, configure, test, and deploy omnichannel contact center solutions while ensuring high performance, scalability, and customer satisfaction. Key Responsibilities Lead implementation and deployment of Zoom Contact Center solutions. · Design, develop, test, and deliver scalable contact center applications and features. · Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions. · Work across multiple channels including Voice, IVR/ACD, Email, SMS, and Chat systems. · Perform unit testing, code reviews, and defect resolution during QA cycles. · Support production environments and troubleshoot complex technical issues. · Collaborate with project managers and business analysts for successful project delivery. · Participate in agile or waterfall development processes. · Develop and enhance software solutions using JavaScript and other technologies. · Mentor junior engineers and support team development. · Deliver high-quality software within defined timelines. · Participate in meetings, client discussions, and training sessions. · Present solutions, demos, and value propositions to customers and stakeholders. · Contribute as a thought leader in CX transformation, digital transformation, and omnichannel technologies. · Ensure proper documentation and adherence to best practices. Technical Expertise Strong expertise in Zoom Contact Center and Unified Communications (UC) environments. · Hands-on experience with IVR/ACD, VoIP, omn
