Job Description
The Role Every day, we do exciting work that makes a difference to startup founders and business owners. At Pilot , you will be helping clients solve critical operational challenges. Our team works with a multitude of high-growth startup founders and business owners from different industries and stages as their trusted operational partner and hands-on Financial Operations consultant. As a Senior Consultant on the Financial Operations team, you will work with colleagues from top tech companies and fast-growing businesses. Together, our team delivers world-class operational support across payroll, benefits, AP/AR, equity administration, and compliance. You will have endless opportunities to be a problem solver, creative thinker, and new business builder. Key Responsibilities This is a high-impact role working directly with our clients to: Implement rigorous problem-solving to help solve clients' most challenging operational issues on how to scale their businesses and manage their back-office operations Lead complex operational engagements often with multiple junior team members to deliver exceptional results Own communication with clients regularly to provide recommendations, anticipate their needs, and manage expectations Utilize operational best practices plus a deep understanding of back-office systems to help clients implement payroll workflows, AP/AR processes, equity administration, and compliance frameworks Research the latest developments and formulate insights into operational tools and best practices to become a strategic partner in their business growth Be part of the world's leading tech-enabled firm's operational services, acting as a trusted partner to our clients on critical operational decisions Build long-term client relationships and drive superior operational outcomes based on unique business insights Partner with clients to help them deliver measurable and sustainable improvements in operational and business KPIs Keep operational projects on track
