Job Description
About the Role The Remote Raven is a highly organized and proactive virtual assistant responsible for owning and managing day-to-day operational tasks that support the business. This role ensures that patient communication, scheduling, operational workflows, and internal systems run smoothly across multiple platforms. The ideal person for this role is a self-starter who thrives in a fast-paced virtual environment and takes genuine pride in keeping things running seamlessly behind the scenes. Ideal Candidate Extremely organized and detail-oriented with a strong sense of ownership Tech-savvy and comfortable learning new platforms quickly Proactive and solution-focused — anticipates needs before they become problems Strong communicator, both written and verbal Comfortable managing multiple projects and priorities simultaneously Able to take initiative and work independently with minimal direction Experienced in virtual assistant, operations, or administrative roles Key Responsibilities Operational Ownership Own and manage daily operational tasks for the company Manage the company inbox, including email and text communications Monitor communications and ensure timely follow-up with patients and team members Support operational workflows and ensure systems are organized and functioning efficiently Patient Communication & Scheduling Manage patient scheduling, confirmations, and rescheduling Handle patient communication through email, text, and scheduling platforms Confirm appointments and follow up with patients as needed Troubleshoot scheduling conflicts and resolve patient scheduling issues Maintain accurate patient documentation and communication records Treatment Support & Payments Support treatment planning workflows to ensure a smooth patient experience Assist with processing payments and managing patient transactions Help ensure operational continuity between scheduling, treatment planning, and payment systems Monday Board & Task Management Own Monday Board patient
